Help and Support
Blue Hippo Help and Support.
Choose the area that best matches your issue, or use the support request form below.
What can we help with?
Choose the category that best matches your issue.
Account access and email verification
Help with logging in, accessing an account or verifying the registered email.
Free Trial eligibility or activation
Help if you are having trouble checking eligibility or activating the Free Trial.
Plans, payment, renewal or cancellation
Help with a plan, payment, renewal choice, cancellation or tutoring-time entitlement.
Tutoring access or technical problems
Help if you cannot start or continue tutoring, or if something is not working as expected.
Responsible use or student-work concerns
Questions about AI guidance, tutoring quality, accuracy or the boundaries around assessed work.
Privacy, accessibility or complaints
Help with privacy, accessibility, a complaint or a request that needs the appropriate specialist route.
Before submitting
Include only what we need to understand the issue.
Check the FAQ for common questions. For account-specific help, use the email registered to the account and do not include unnecessary sensitive student information.
Looking for a quick answer?
Check the FAQ first.
The FAQ covers common questions about the product, Trust, Trial, Pricing, accounts, tutoring and support.