Frequently Asked Questions
Frequently asked questions about Blue Hippo Tutor.
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Product
What Blue Hippo is and how it works
What is Blue Hippo Tutor?
A browser-based AI tutor with voice and chat that helps Years 10–12 students understand concepts, work through problems step by step, practise reasoning and prepare for assessments.
Which subjects are supported?
The current website journey focuses on senior Maths, English and Science, together with Year 10 readiness pathways.
Does the tutor use voice and chat?
Yes. Voice and chat are part of the Blue Hippo tutoring experience, subject to the capabilities available in the delivered product.
Trust and responsible use
Limitations, authorship and student participation
Can Blue Hippo make mistakes?
Yes. AI guidance may be incomplete or incorrect. Students should check important work against teacher instructions, class materials and trusted sources.
Can it complete assessed work for a student?
No. Blue Hippo supports understanding, planning, reasoning and revision. It is not intended to produce submission-ready assessed work for a student.
Does Blue Hippo guarantee results?
No. Blue Hippo does not guarantee marks, mastery, perfect accuracy, risk-free use or official endorsement.
Free Trial
Eligibility and activation
What does the Free Trial include?
Up to 30 minutes of tutoring to use within seven days. No payment details are required.
Does the Trial renew or convert automatically?
No. It does not renew, roll over or automatically convert to a paid plan.
Why is registration required?
Registration and email verification are required when you activate the Trial so eligibility can be checked and repeated Trial use can be controlled.
Pricing
Plans, activation, rollover and renewal
Are the plans subscriptions?
Blue Hippo uses standard prepaid plans. The 30 Day Study, 90 Day Value and 90 Day Family Plans may renew only if you actively opt in. Renewal is not pre-selected.
When does a paid plan start?
The purchase date is the default activation date. You can select a later activation date up to seven calendar days after purchase and change it before activation within that same limit.
Does unused tutoring time roll over?
Eligible plans receive one automatic capped rollover. The amount and rollover period depend on the plan. The Trial and One Day Starter do not roll over.
Can I buy extra tutoring time?
Yes, by purchasing another standard plan in the same account. Blue Hippo does not offer a separate top-up or bespoke additional-hours product.
Account and tutoring
Shared use, sessions and history
Can more than one student use the account?
Yes. Multiple students may use one account sequentially, drawing from the same tutoring-time pool.
Can two students use it at the same time?
No. Only one tutoring session may be active at a time.
Are separate student profiles or tutoring histories kept?
No. The account does not provide separate student profiles, separate session histories or persistent learner context.
Support and policy
Privacy, accessibility and help
Where can I find Privacy information?
Use the Privacy page for information about the data used when you browse the website, create an account, take the Trial, purchase a plan, use tutoring or ask for support.
What accessibility support is available?
Use the Accessibility page for accessibility information and the available assistance route.
How do I get help with an account, Trial or payment?
Use Help and Support and choose the category that best matches the issue.
Need the full details?
This FAQ gives short answers. Pricing, Free Trial, Trust and Responsible Use, Privacy, Terms, Accessibility and Help and Support provide the fuller information for those topics.
Still need help?
Go to Help and Support.
Use Help and Support for account, payment, eligibility or service issues.